Ok…it wasn’t good news, but our 2009 BMW 328i water pump suddenly stopped working and left us stranded. Well fortunately, we had the car towed to Pete’s, real close to where we live. From beginning to end, they demonstrated their mastery of all things BMW, professionalism in conducting their business, and the truest version of high-quality customer service there is. We won’t hesitate to turn to Pete’s for everything from routine servicing to serious emergencies: Greg runs the business as if he were your relative, Lucia is incredible at managing the front desk, and Cole is one of their gifted mechanics.