The 550SL was due for a B service. The work was completed along with a few additional requests, efficiently and satisfactorily. Greg is thoughtful and listens carefully to issues related to the car. He is also a very personable soul who establishes a warm working alliance with the customer. His personal touch makes me feel like returning to Pete's, the Mercedes shop which is as good as it gets - in fact, a bit better than it gets! 5+ Stars!