Greg: we were traveling through the area anx felt ripped off with such a high diagnostic fee when we had told them exactly what we wanted fixed and what was wrong (exactly what parts needed to be replaced which was exactly what they did replace). when we asked about it they said part of the diagnostic fee was to fill up the windshield wiper fluid, change the key fob battery and another small thing. I’m not sure why this shop used to get such good reviews? Did the management change? Or are they taking advantage of people a little based on their good reviews from the past? Wake up guys and stop overcharging!
Well, I don't know what to say as I don't know who this is or what it is about. What I can say is if a customer asks us to change a part because they believe it to be faulty we do and there is no diagnosis fee unless they want us to confirm your their diagnosis which we typically do recommend as often their diagnosis is incorrect. Washer fluid and key fob battery would have been asked for unless we were performing a service. Saffron, if you would like to discuss this I'm here, but at this point it doesn't make much sense to me. Please provide some detail.
- Pete's, Inc.