This was a disressing interaction. Brought the car in at the appointed time for an AC fix. Mario at the front desk took my key and it was immediately questionable business practice of having me electronally sign BEFORE showing me the estimate. Since there is trust initially extended had him email the authorization. Only after I got home a few minutes later my wife noticed an oil change as part of the service. In no way did I authorize or (or need)was even made aware of this. I called back and was told it was good as they were just about to begin. When I went back there was no acknowledgement of the oil change mistake other than 'declined' by customer.' $476 just for an AC recharge is way too much even for SF. Since the AC was off I do not know if they even tried it. It appears they did the absolute minimum. And no where was their new customer $50 discount listed on the receipt. Over priced and dubious business practices. To say the least, we will NOT be returning!
Edward , We apologize for the experience you had with our team. Client feedback is very important to us and yours will be used to help us to better service our clients in the future. We hope you will reconsider and visit us again.
- Pete's, Inc.